Customer Service Associate (SEA) - FOREO

The Role

You will be the frontline "Beauty-Tech Consultant" for our customers. Your role is to provide

world-class support on major marketplace platforms and FOREO social media channels,

ensuring every interaction—from a product query on TikTok to a refund request on Shopee—is

handled with the premium care our brand is known for. This is a full-time remote role based

within Southeast Asia.

Key Responsibilities

• Marketplace Management: Manage and respond to daily chat inquiries on Shopee,
• Lazada and TikTok (Singapore, Malaysia, and Philippines region) through a unified service platform.
• Review Management & Reputation: Monitor and respond to 100% of product and shop reviews on Shopee and Lazada across SG, MY, and PH.
• Social Engagement: Actively monitor and reply to comments/DMs on Meta (Facebook/Instagram) and TikTok to drive community engagement and resolve issues.
• Operations & Logistics: Facilitate product exchanges, returns, and refunds and coordinating closely with our logistics team.
• Product Support: Assist customers with product inquiries, product education and assist customers to choose suitable products for their skin type over various marketplace chat channels.
• Feedback Loop: Report recurring technical issues or customer sentiment trends to the
• Marketing and Product teams to help us improve.
• Reports to: Senior eCommerce Specialist
• Sales: Maximize revenue by using consultative chat techniques to upsell customers to “premiumize” and cross-sell skincare consumables. (incentives are included!)

Requirements

• Experience: 1–2 years in a Customer Service or E-commerce role.
• Fresh Grads are welcomed to apply too!
• Tech-Savvy: Comfortable navigating marketplace seller centers (Shopee Seller Centre,
• Lazada Seller Center) and social media management tools.
• Language: Excellent command of written and spoken English (additional local languages are a huge plus but not required).
• Mindset: A "problem-solver" attitude with a high degree of empathy. You don't just close tickets; you build relationships.
• Education: Diploma or Degree in Communications, Business, or with relevant experience.