Customer Care Associate

Job Summary

The Customer Care Associate is a key support role that keeps the wheels turning behind the scenes. You’ll work closely with Advertising Directors, Multimedia Account Managers, Editorial Staff, and our Creative Design and Production teams to help bring marketing solutions to life for local businesses. This is a full-time position with remote flexibility within the FCC footprint of North Dakota, South Dakota, Minnesota, and Wisconsin.

Essential Functions

• Support our Advertising Directors and Multimedia Account Managers as they create and sell smart, effective marketing solutions for local businesses. 
• Prepare clear, organized support documentation for customized print and digital advertising options. 
• Compile demographic, display marketing, and other digital solution reports to help tell a client’s story through data. 
• Assist with client data entry to ensure that campaigns run smoothly from start to finish.
   

Qualifications

• Strong written and verbal communication skills - we’re looking for clear, confident, and professional!
• Comfortable juggling multiple projects while staying open to new challenges and shifting priorities. 
• Able to thrive in a deadline-driven environment without losing attention to detail. 
• Confident using computers and learning new tools and systems. 
• Self-motivated and able to work independently with minimal supervision. 
• A basic understanding of print and digital advertising products is a plus.
• Accuracy isn’t optional - it’s essential. 
• Excellent customer service skills and a helpful, can-do attitude are required.

Expected compensation for this role is between $19 and $21/hour, based on qualifications and experience.

ABOUT THE COMPANY

Forum Communications Company is a family-owned media and technology leader with more than a century of delivering trusted, quality journalism and innovative business solutions. Storytelling is at the heart of who we are, but today, we’re so much more than a newspaper. As one of the Upper Midwest’s leading media organizations, we’re driving the future across print and digital news, sports streaming, technology, broadcasting, commercial printing, and full-service agency advertising.

Our teams are made up of passionate, purpose-driven people who thrive on collaboration, creativity, and continuous improvement. Along with a competitive benefits package, you’ll find real opportunities to learn, grow, and make an impact within a culture that celebrates ideas, values people, and knows how to have fun along the way. Come for the perks. Stay for the community.

Forum Communications Company offers the following to all Full-Time and 32-Hour Benefited employees:

• Health, dental, and vision packages
• Paid maternity and parental leave
• Company-paid short-term disability and life insurance
• Additional options for critical illness, accident, and hospital indemnity coverage
• Retirement benefits with company match
• Generous PTO and paid volunteer hours

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. FCC currently does not offer employer sponsorship.